Warranty Policy

Advanced Ceramics Hub guarantees the quality and performance of all technical ceramics products, adhering to the highest industry standards. We offer a 1-3 months warranty on all ceramic products, covering material defects and manufacturing issues. If a product fails under normal use, we provide free repair or replacement. Excludes damage from misuse, improper handling, or unauthorized modifications. Contact us for details.

Warranty Coverage

Covered:

Material defects, manufacturing flaws (e.g., cracks, dimensional inaccuracies).

Exclusions:

• Misuse (e.g., exceeding rated temperature/pressure);
• Unauthorized modifications;
• Normal wear and corrosion.

Warranty Period

• Standard Products: 30 days from delivery;
• Custom Products: As per contract (typically 1-3 months);
• Special Materials: Specified according to the specific contract or agreement.

Claim Process

• Submit Claim: Email wendy@heegermaterials.com with the batch number, PO number, and photo/video evidence.
• Review: Response within 2 business days.
• Return Evaluation: A Prepaid shipping label will be provided if a factory inspection is needed.
• Resolution: Repair, replacement, or refund (case-dependent).

Limitations

This warranty does not cover consequential damages (e.g., downtime) and applies only to the original purchaser.

Contact

If you have any questions about our warranty policy, feel free to contact us at:

+1-925-385-8104

wendy@heegermaterials.com