Introduction

At Advanced Ceramics Hub (we/us/ours), we take your privacy seriously, and we are committed to protecting it.

This policy explains when and why we collect personal information about individuals, how this information is used, with whom we share that information, and the rights they have over it.

This policy may change from time to time, so please check this page occasionally to ensure that you are happy with any changes. Please see the Changes to this Policy below.

Who We Are

For data protection law, Advanced Ceramics Hub is the ‘controller’ of the processing activities described below. A ‘controller’ is an organisation that decides why and how your personal information is processed.

Please see the section at the end of this policy for our contact and legal information.

How We Collect Your Personal Information

We collect personal information from you in the following ways:

Personal information you give to us:

This is information about you that you give to us when:

  • submitting information via advceramicshub.com and any other website on which this policy, or a link to it, appears (our Websites);
  • responding to surveys you receive from us or research companies working on our behalf;
  • uploading files using the feature on our website contact form; and
  • corresponding with us by phone, email, or in another way using the contact information we make available online.

This information is provided by you entirely voluntarily and includes personal information. The information you give to us may include your name, job title, business address, email address and phone number, enquiry details, and other business and contact information and may include records of any correspondence.

If we do not receive this information, you may be unable to use or interact with certain parts of our Websites or communicate with us effectively.

Personal information we collect about you:

We may also automatically collect technical information, including data collected by our hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser and operating system type and version, time zone setting, and browser plug-in types and versions. Please see Cookies for further information. 

How We Use Your Personal Information

  • Respond to your inquiries or service requests;
  • Send you product updates, technical whitepapers, or industry news (opt-out available);
  • Analyze website traffic to improve user experience;
  • Comply with legal obligations or prevent fraudulent activities.

Who We Share Data With

  • Service Providers: Such as cloud storage, payment processors, or analytics companies (under confidentiality agreements);
  • Legal Requirements: Disclose data in response to government or judicial requests;
  • Business Transfers: Your data may be transferred to a new entity in case of mergers or asset sales.

How Long We Keep Your Personal Information

The length of time for which we retain your personal information is determined by several factors, including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary.

Exceptions to the above can include where:

  • you exercise your right to require us to retain your personal information for a period longer than our stated retention period (see further your data protection rights);
  • you exercise your right to have the information erased (where it applies), and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further your data protection rights below);
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Cookies

Like many other websites, our Websites use cookies.  Cookies are small pieces of information sent to your computer or device and stored on its hard drive to allow our Websites to recognise you when you visit.  Some of the cookies we use are necessary for our Websites to function properly, whilst others are not essential but enhance your experience of our Websites or allow us to improve them by allowing us to obtain an overall view of visitor habits and visitor volumes to our Websites. 

We request your consent for any non-essential cookies, which you can withdraw at any time.  It is also possible to switch off cookies by setting your browser preferences. For more information on how we use cookies and how to switch them off on your device, please visit our Cookies page.

Changes To This Policy

We may update this policy from time to time by posting a copy of the updated policy on our Websites or, if we have a record of your details, we may send you an email.  Unless we state otherwise, any changes to this policy will take effect seven days after the date of our email or the date on which we post the updated policy on our Websites, whichever is earlier. We recommend that you regularly check for changes and review all updates to this policy.

Your Data Protection Rights

You have several rights about your personal information under data protection law.  Regarding certain rights, we may ask you for information to verify your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 1 month after we have received this information or, where no such information is required, after we have received full details of your request.

You have the following rights, some of which may only apply in certain circumstances:

  • to be informed about the processing of your personal information (this is what this policy sets out to do);
  • to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;
  • to object to the processing of your personal information;
  • to withdraw your consent to processing your personal information;
  • to restrict the processing of your personal information;
  • to have your personal information erased;
  • to request access to your personal information and information about how we process it;
  • to electronically move, copy, or transfer your personal information in a standard, machine-readable form; and
  • rights relating to automated decision-making, including profiling.

To find out more or to exercise these rights, please contact us using the details at the end of this policy.

Contact Us And Company Information

This Website is owned and operated by Advanced Ceramics Hub.

Please direct any queries about this policy or about the way we process your personal information to our Data Protection Officer using our contact details below.

Advanced Ceramics Hub

230 Steele St Denver

CO 80206

United States

Phone: +1 925-385-8104

Email: sales@heegermaterials.com